Where does Home Sweet Home clean?
Home Sweet Home cleans homes and businesses in Auburn, Garrett and Waterloo, Indiana, and across DeKalb County. Somewhere else nearby? Ask in your quote request.
Frequently Asked Questions
Quick answers about Home Sweet Home. Don't see yours? Call, text or send a quote request and we'll answer it.
How do I get a quote?
Fill out the quote form on the contact page — it asks about your home's size, the type of cleaning, and when you'd like it — and Home Sweet Home will reply with a free quote.
Is Home Sweet Home locally owned?
Yes. Home Sweet Home is owned by Morgan and based in Auburn, Indiana.
Will I get the same cleaner each time?
Yes, whenever we can. We send the same cleaner to your home each visit, so you always know who to expect. If a change is ever needed, we will tell you ahead of time who is coming, so you always know who is in your home.
How much does house cleaning cost?
We do not use set pricing. We schedule a walkthrough to meet you and see the space, then prepare a customized quote based on your needs.
What's included in a deep clean?
A deep clean is everything we do for a recurring clean, plus hand-wiped baseboards, trim, doors, reachable ceiling fans, vents and light fixtures.
Do I need to be home during the cleaning?
No. In fact, we prefer that you are not home, so nobody slips on a wet floor or trips on a cord while we work.
What cleaning products do you use?
We use eco-friendly products from Melaleuca, along with a couple of other products that are not from Melaleuca.
Do pets need to be put up during a cleaning?
Yes. Please put your pets up in a safe spot while we clean.
How do I prepare for cleaning day?
Get the dishes out of the sink and pick up any clutter. Leave your vacuum and broom out where we can see them. If you pay by check or cash, leave your payment on the table. You do not need to take out the trash, because we do that at the end of the cleaning.
Do you clean TV screens or other electronics?
No, we do not clean TV screens or electronics.
Do you clean chandeliers?
No, we do not clean chandeliers.
Do you clean windows?
Yes, inside and outside, for homes and businesses in Auburn and DeKalb County. Choose window cleaning on the quote form and tell us roughly how many windows you have.
What's your cancellation policy?
Cancellations made within 48 hours of a scheduled service incur a fee equal to 50% of the cleaning cost, because short notice openings are hard to fill. A canceled visit can also mean the home needs more work next time, which may add a deep clean charge. We understand sickness comes up unexpectedly, so if you or someone in your household is sick and must cancel within that window, please let us know and we will work with you on a reasonable solution. Clients with three cancellations in a calendar year may have their service discontinued.
How often should I have my home cleaned?
Home Sweet Home offers recurring cleaning every week or every two weeks. Weekly cleaning can be a good fit for busy homes, larger households, or homes with pets. Every-two-weeks cleaning works well for many households that want consistent upkeep. We can help you choose the best schedule for your home during the quote process.
Do you do one-time cleans, or only recurring?
Both. Deep cleaning is a one-time service. Recurring cleaning is booked weekly or every two weeks, and window cleaning is usually one-time or seasonal.